• FREQUENTLY ASKED QUESTIONS​

We accept all major credit cards & Wechat/Alipay payments. All UnTours must be reserved with advance payment. If you wish to pay via Wechat/Alipay, please add our Customer Service staff on WeChat (id: UnTour). If you would like to discuss other payments method, please contact us.

All UnTour payments are processed by Stripe, which uses end-to-end encryption to protect users. Please visit www.stripe.com for additional information.

All of our public weekly tours are held in English. Depending on guide availability, we may also be able to offer Mandarin or other European languages for our private tours. Please check with us if you have a specific request.

For our full cancellation policy, please click here. 

Send us an email and we’ll let you know if we can create a customized UnTour itinerary based on your needs.

On our scheduled public tours, our maximum capacity is 8-14 people, depending on the tour. We can also host larger groups of up to 60 people for team building and other group activities. Please send us a message for more information about group tours.

Public Tours

Kids are welcome on all of our tours. Start ’em young!

We offer discounted pricing for all children 12 and under on our public tours. Please see our tour pages for adult and child pricing:

Private Tours

Kids are welcome on all of our private tours. We do not offer discounted tickets for children on our private tours.

Other Policies for Kids on Our Tours

Please note that all guests under the age of 18 must be accompanied by a parent or guardian.

We do offer alcoholic beverages on our tour. The legal drinking age in China is 18, so we cannot serve alcohol to guests who are under 18.

Of course. Let’s be honest, on our tours, the camera usually eats first.

We do ask that you be courteous to our vendors and the locals along the tour route by “asking” before taking their photo. We’ve found a big smile and a bit of sign language can go a long way, or your guide will be happy to interpret!

If you are an influencer or content creator who will be narrating throughout the tour or filming specific shots or taking videos that may distract from the experience for other guests, we ask that you please book a private tour. That way, we can pair you with a guide who can answer all of your questions and help you take the best shots for your channel.

We are happy to help, but we are not a full-service travel agency. We just love food. We can help you with restaurant recommendations and shopping tips around the city.

Most of our experiences are vegetarian-friendly, but you may have to skip out on a few dishes. We will make substitutions where possible, but please note that we cannot substitute all dishes, so the selection of dishes will not be as large as the selection for omnivores. If you’d like to book a private vegetarian-only version of this tour, please contact us.

We take food allergies very seriously and deal with them on a case-by-case basis. Please contact us directly with your dietary restrictions so we can try to customize a culinary UnTour based on your needs. At the end of the day, it is the sole responsibility of the participant to take care of his or her own dietary needs.

Yes. You pay one fee before your food tour and we take care of the rest. All you have to do is work up an appetite!

Of course you may! UnTour Guides gotta eat too!

Street food safety is something we take very seriously at UnTour – here’s a link to an article we wrote to help independent travelers arm themselves with knowledge about street food safety. On our tours, we only work with trusted vendors whom we’ve been frequenting for years, and we’ve developed a personal relationship with the vendor, so we know we can trust them. These stops are our absolute favorite places to eat – the same places we take our family and friends.

At UnTour Food Tours, we are firmly committed to minimizing our company and guests’ impact on the local environment and surroundings. We take pride in bringing best practices to share with our Chinese partners and guests, which enhances our guests’ experiences and the sustainability of Shanghai & Beijing in general. To this end, we have designed our UnTours to use as much “human power” as possible and our tours are predominantly on foot or use public transportation whenever feasible. Good business practices don’t stop with the environment. We are committed to supporting traditional, locally-owned businesses on every UnTour. While we can’t do much to slow China’s fast-paced ascent into the realm of glitzy and modern, we show our appreciation for small business owners who offer quality, locally produced goods and services.
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UnTour Shanghai Food Tours
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