FAQ
We accept all major credit cards & Wechat/Alipay payments. All UnTours must be reserved with advance payment. If you wish to pay via Wechat/Alipay, please add our Customer Service staff on WeChat (id: UnTour). If you would like to discuss other payments method, please contact us.
All UnTour payments are processed by Stripe, which uses end-to-end encryption to protect users. Please visit www.stripe.com for additional information.
All of our public weekly tours are held in English. Depending on guide availability, we may also be able to offer Mandarin or other European languages for our private tours. Please check with us if you have a specific request.
If a booking is canceled 72 hours or more prior to the UnTour, we will refund the booking less 20%. Refunds will not be given for cancellations less than 72 hours in advance. However, we will issue a refund less 20% within 72 hours only in the event of severe weather (i.e. typhoon. Rain is not severe weather. Trust us, we have a meteorological parent). In case of severe weather we will make every effort to reschedule your UnTour for another day if possible. If we are unable to do so then we will refund your booking in full.
Gift cards must be used by the expiration date. Gift cards are non-refundable and non-returnable. Refunds for tours purchased with gift cards will be given in credit with the original gift card’s expiration date.
Send us an email and we’ll let you know if we can create a customized UnTour itinerary based on your needs.
On our scheduled public tours, our maximum capacity is 8-14 people, depending on the tour. We can also host larger groups of up to 60 people for team building and other group activities. Please send us a message for more information about group tours.
Children of all ages are welcome on our culinary tours. On our public tours, each child must be accompanied by an adult. Kids aged 1-5 are free, and children 6-12 are half price on our public weekly tours.
Yes, but please be courteous. It’s often nice to “ask” locals first. We’ve found a big smile and a bit of sign language can go a long way, or your guide is happy to interpret!
We are happy to help, but we are not a full-service travel agency. We just love food. We can help you with restaurant recommendations and shopping tips around the city.
Most of our experiences are vegetarian-friendly, but you may have to skip out on a few dishes. We will make substitutions where possible, but please note that we cannot substitute all dishes, so the selection of dishes will not be as large as the selection for omnivores. If you’d like to book a private vegetarian-only version of this tour, please contact us.
We take food allergies very seriously and deal with them on a case-by-case basis. Please contact us directly with your dietary restrictions so we can try to customize a culinary UnTour based on your needs. At the end of the day, it is the sole responsibility of the participant to take care of his or her own dietary needs.
Yes. You pay one fee before your food tour and we take care of the rest. All you have to do is work up an appetite!
Of course you may! UnTour Guides gotta eat too!
Street food safety is something we take very seriously at UnTour – here’s a link to an article we wrote to help independent travelers arm themselves with knowledge about street food safety. On our tours, we only work with trusted vendors whom we’ve been frequenting for years, and we’ve developed a personal relationship with the vendor, so we know we can trust them. These stops are our absolute favorite places to eat – the same places we take our family and friends.
- Know better. Book better. Go better.
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Based on 2,152 traveler reviews
- Most Recent Traveler Reviews
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- Jul 13, 2019: “Amazing experience once again!”
- Jul 13, 2019: “Perfect tour - highly recommended for any...”